Information about warranties

    • Updated

    Please find below all relevant information about our standard and extended warranties.

     

    All of our Motiva Implants have 2 standard warranties (the patient does not need to purchase them):

    - Always Confident Warranty against rupture for the lifetime of the device

    - Product replacement Policy against capsular contracture baker grade III and IV for a period of 10 years.

     

    In the case the surgeon and our PMS department confirm a rupture or capsular contracture baker grade III or IV, the patient is entitled to a replacement unit at a 100% discount. The costs of the revision surgery are not covered by these standard warranties.

     

    Furthermore, we offer our Motiva Extended Warranty Programs, in which the patient may decide to participate according to your personal case:

     

    - For Motiva Implants® without Q Inside Safety Technology™ our 2Y Motiva Program™ (2 years coverage)

    - For Motiva Implants® with Q Inside Safety Technology™ our 5Y Motiva Program™ (5 years coverage)

     

    The patient pays a one-time fee of 100  USD (2Y) or 200 USD (5Y) and in case of a confirmed rupture/capsular contracture, she are entitled to a replacement unit and financial aid according to the costs of the revision surgery (up to 1000 or 2500 USD). Financial aid is the difference between an extended warranty and the basic warranty.

     

    The patient has the option of purchasing this warranty - according to the implant type - within 90 days from the day of surgery. For more information, please read our Warranty Terms & Conditions at https://motiva.health/patients/product-warranty/.


    May you have further questions, do not hesitate to contact us back.

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    • Updated

    All of our Motiva Implants have 2 standard warranties (the patient does not need to purchase them):
    - Always Confident Warranty against rupture for the lifetime of the device
    - Product replacement Policy against capsular contracture baker grade III and IV for a period of 10 years.

    In the case, the surgeon and our PMS department confirm a rupture or capsular contracture baker grade III or IV, the patient is entitled to a replacement unit at a 100% discount. The costs of the revision surgery are not covered by these standard warranties.

     

    For more information, please read our Warranty Terms & Conditions at https://motiva.health/patients/product-warranty/.

    Learn more
    • Updated

    Motiva® offers an Extended Warranty Program that applies to qualifying Motiva® Implants silicone breast implants, through an additional fee to be covered by or on behalf of the patient during de first 90 days after the initial breast surgery as specified below:

    • First Year Free Coverage. For first-year coverage, patients must register their Motiva® silicone breast implants through our website or through the MotivaImagine® App within the first 90 days after the initial breast surgery. Patients with Qualified Qid® implants during this first year since implantation in addition to product replacement, in case of rupture or capsular contracture Baker grades III and IV cases, may also receive financial assistance per affected implant (up to 2500 USD) applicable to the cost of the revision surgery when complying with the terms, conditions and claim procedures available in our site and app.

     

    • 2Y Extended Warranty Program. The Motiva® 2 year Extended Warranty Program applies only to the qualified SmoothSilk®/SilkSurface® Plus without Qid® and Ergonomix® implants without Qid® registered in the MotivaImagine® website and MotivaImagine® app when a non-refundable feed (100 USD) has been applied to enroll the patient in the program. Patients must register the implanted devices during the first 90 days after the initial breast surgery. For all registered products with our 2Y Motiva® Program, in addition to the replacement product patient may also receive financial assistance per affected implant (up to 1000 USD) applicable to the cost of the revision surgery for each impacted implant in the case of a warranty claim for rupture or capsular contracture Baker grades III and IV. When complying with the terms, conditions, and claim procedures available in MotivaImagine® Site and App.

     

    • 5Y Extended Warranty Program. The Motiva® 5 year Extended Warranty Program applies only to the qualified SmoothSilk®/SilkSurface® Plus with Qid® and Ergonomix® implants with Qid® registered in the MotivaImagine® website and MotivaImagine® app when a non-refundable fee (200 USD) has been applied to enroll the patient in the program. Patients must register the implanted devices during the first 90 days after the initial breast surgery. For Motiva® Implants with Qid®, with our 5Y Motiva® Program, in addition to the replacement product customer may also receive financial assistance per impacted implant (up to 2500 USD) applicable to the cost of the revision surgery in the case of a warranty claim for rupture or capsular contracture Baker grades III and IV. When complying with the terms, conditions, and claim procedures available in the MotivaImagine® Site and App.

     

     

    To make the purchase of the applicable extended warranty:

     

    - Log into your MotivaImagine Account

    - Go to 'Extend my warranty'

    - Fill in your card details.

    - Submit

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    • Updated

    We offer our Motiva Extended Warranty Programs, in which you may decide to participate according to your personal case:

    - For Motiva Implants® without Q Inside Safety Technology™ our 2Y Motiva Program™ (2 years coverage)
    - For Motiva Implants® with Q Inside Safety Technology™ our 5Y Motiva Program™ (5 years coverage)

     

    Sidenote:

    There is no option to switch between warranties (example 5Y for implants without Q and vice versa).

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    • Updated

    Motiva® Warranties will not apply to any implantations performed without strict accordance with the then-current  Directions for Use and accepted surgical procedures by appropriately qualified, licensed surgeons.

    Notwithstanding the foregoing, for the Extended Warranty Programs, the patient will still be eligible for financial assistance if she can demonstrate that noncompliance with the foregoing directions and procedures did not cause the warranty case at hand.

    The First Year Free Coverage, 2Y Extended Warranty Program, and 5Y Warranty Program do not apply to:

    • Revision surgery patients with a previous history of capsular contracture with other brands of breast implants different than Motiva®

    • Removal of intact breast implants for capsular contracture grades I or II

    • Removal of intact breast implants for size alteration

    • Removal of intact breast implants due to wrinkling or rippling

    • Loss of shell integrity caused by or during reoperative procedures

    • Loss of shell integrity resulting from open capsulotomy or closed compression capsulotomy procedures

    • Loss of shell integrity resulting from sharp instrument damage

     

    For more information, please read our Warranty Terms & Conditions at https://motiva.health/patients/product-warranty/.

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